Customer Success Manager, Physician Groups

This is a fully remote position, open to applicants in United States.

📋 Description

• Reporting to the Director of Customer Success, the Senior Living Customer Success Manager is tasked with managing and fostering exceptional partnerships with clients while ensuring they maximize the use and value of PointClickCare’s solutions.

• The ideal candidate for the Senior Customer Success Manager role will have a background in business consulting and enterprise knowledge, enabling them to engage effectively at the C-level.

• This role allows for remote work and may require travel to various client locations as necessary.

• Travel Requirement - 50%

⛳️ Requirements

• You exhibit a strong passion for the future of work and are dedicated to collaborating with teammates to significantly influence both acute and long-term post-acute care sectors that serve vulnerable populations.

• Experience in a customer-facing position within a SaaS/technology company.

• Background in Healthcare Sales, Account Management, or Customer Success Management, with a focus on senior living/housing while managing a portfolio of top-tier clients.

• Demonstrated success in maintaining and expanding complex relationships.

• An exceptional relationship builder who thrives on taking initiative in dynamic environments.

• Strong communication and presentation skills, along with the ability to work independently in a remote setting to achieve customer success.

• Proven expertise in data analysis, including the ability to interpret and convey results effectively.

• A Bachelor’s degree in a relevant field or equivalent practical experience.

• A self-motivated individual with a positive outlook, robust leadership capabilities, and a collaborative approach to work.

• Experience with a CRM tool (Salesforce and/or Gainsight).

🏝️ Benefits

• Benefits starting from Day 1!

• Retirement Plan Matching.

• Flexible Paid Time Off.

• Wellness Support Programs and Resources.

• Parental & Caregiver Leaves.

• Fertility & Adoption Support.

• Continuous Development Support Program.

• Employee Assistance Program.

• Allyship and Inclusion Communities.

• Employee Recognition … and more!