Customer Success Manager, Pharmacy Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and develop relationships with a portfolio of pharmacy accounts, serving as the primary liaison for support and performance of the 340B program.

• Analyze financial outcomes, utilization patterns, and operational metrics to provide actionable insights.

• Assist with purchasing, invoicing, and financial reconciliation processes.

• Deliver proactive customer support, address inquiries, conduct training, and foresee client needs.

• Identify opportunities for product or service improvements based on customer input and data trends.

• Oversee data feeds, system configurations, and program metrics for precision and optimal system functionality.

• Collaborate across departments to investigate and resolve data discrepancies and complex client challenges.

• Organize and present business reviews, training sessions, and program updates.

• Utilize internal tools and platforms to manage account activities, reporting, and documentation.

• Develop expertise in products and systems to support evolving client and business requirements.

⛳️ Requirements

• At least 3 years of experience in customer support, technical support, or SaaS account management roles.

• Excellent verbal and written communication abilities, including the capacity to handle complex client discussions.

• Proven skills in data analysis and issue troubleshooting.

• Proficient in Microsoft Office applications, particularly Excel.

• Ability to juggle multiple priorities in a fast-paced, detail-oriented setting.

• Strong customer-centric approach with proactive problem-solving capabilities.

• Experience in pharmacy, healthcare, or 340B settings.

• Familiarity with financial data, reporting tools, or SaaS platforms.

• Capability to work collaboratively in a matrixed organization.

• For those working from home, a cable broadband or fiber optic internet connection with a minimum of 10 Mbps download and 5 Mbps upload speed is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits available from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-sponsored life insurance.

• Tuition reimbursement program.

• Minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence provisions.

• Remote work options available.