Customer Success Manager, Mid-Market – French Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as a reliable advisor to a portfolio of mid-sized clients.

• Oversee a larger and dynamic customer portfolio, concentrating on enhancing adoption, retention, and scalable customer engagement.

• Develop trusted relationships with key stakeholders and function as the primary contact post-sales.

• Position yourself as a strategic partner while ensuring scalability across your customer base.

• Facilitate successful onboarding and enablement for customers.

• Promote product adoption and assist clients in maximizing the value derived from TeamViewer solutions.

• Assist customers in converting use cases into quantifiable business results.

• Track customer health, engagement, and usage metrics to proactively pinpoint risks.

• Recognize upsell and cross-sell opportunities within your portfolio.

• Represent the voice of the customer internally by providing insights to Product, Marketing, and Engineering.

⛳️ Requirements

• 2–5 years of experience in Customer Success, Account Management, or a comparable customer-facing role (preferably within SaaS/software).

• Proficiency in both English and French.

• Demonstrated ability to manage multiple customers concurrently in a structured and scalable manner.

• Excellent communication, presentation, and stakeholder management abilities.

• Capability to comprehend technical concepts and convey them into customer value.

• Comfortable utilizing CRM and customer success tools.

• Experience in fostering customer adoption, retention, and satisfaction.

• Highly organized with strong prioritization and problem-solving skills.

• Data-driven approach with experience in analyzing customer health and usage metrics.

• Experience collaborating cross-functionally in an international environment.

🏝️ Benefits

• Onsite onboarding at our headquarters office for an optimal start.

• Competitive compensation and benefits packages, including company achievement bonuses or sales bonuses, company stocks, and regular salary reviews.

• Contributions to private pension plans (BAV) up to the maximum amount, topped up by TeamViewer.

• Offices conveniently located for public transport access.

• Option to lease an e-bike (available in Germany only).

• Special rates for local gyms.

• Access to a Corporate Benefits platform offering numerous discounts.

• Regular team events and company-wide celebrations.

• Open-door policy, absence of dress code rules, and frequent all-hands and leadership lunches.

• Hybrid and flexible working hours with the possibility of up to 50% remote work.

• Work From Abroad Program allowing up to 40 days of work outside your contracting country.