Customer Success Manager – Italy

This is a fully remote position, open to applicants in Italy.

📋 Description

• Act as the main contact for small and medium-sized customers, ensuring their seamless onboarding and ongoing satisfaction.

• Assist our Italian clients in implementing our accounting software integrations and provide support for their accounting needs.

• Actively cultivate and sustain strong relationships with customers to promote long-term loyalty and satisfaction.

• Identify and leverage opportunities for upselling additional products or services.

• Work in conjunction with the Business Development team to discover new business opportunities and support the company's growth initiatives.

• Consistently monitor customer metrics and address any indications of dissatisfaction or challenges.

• Serve as the customer advocate, ensuring their feedback and voice are integral to product development and service enhancements.

• Create and maintain precise customer records and documentation within CRM systems.

• Conduct regular check-ins and review meetings to guarantee customer success and ongoing alignment.

⛳️ Requirements

• A strong understanding of Italian accountancy is essential.

• Customer-centric with a genuine passion for facilitating client success.

• Excellent organizational skills and meticulous attention to detail.

• Capability to excel in a collaborative and fast-paced environment.

• Goal-driven, with a proven history of meeting targets.

• Ability to adapt to evolving customer needs and industry trends.

• A proactive approach with problem-solving skills, capable of taking ownership of tasks and driving results.

• Experience in the Fintech, finance, or travel sectors would be beneficial for this role (or a strong interest would be advantageous!).

• Fluency in both Italian and English is mandatory.

🏝️ Benefits

• An opportunity to join a growing team with significant responsibilities that thrives on a robust exchange of knowledge and excellence.

• Competitive remuneration package.

• Choice of preferred operating system, either Windows or Mac.

• A flat hierarchy and open communication in a relaxed, professional environment.

• Opportunity to nurture your talents within a dynamic team that has ambitious goals.

• Flexibility and the option to work remotely.

• Company card with a monthly allowance for lunches, coffee, etc., with colleagues.