Customer Success Manager I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee a substantial portfolio of growth-focused clients, balancing broad outreach with personalized one-on-one interactions.

• Execute customer calls to comprehend business goals and align Buildium offerings with customer objectives.

• Develop and implement lifecycle programs that enhance adoption, growth, and customer sophistication.

• Spot opportunities for expansion and drive revenue enhancement.

• Examine customer data and usage patterns to prioritize outreach and refine engagement strategies.

• Serve as a strategic consultant at established touchpoints, guiding clients toward best practices and deeper product utilization.

• Work collaboratively across Product, Marketing, and Sales teams to enhance customer outcomes and ensure messaging synergy.

• Ensure accurate customer information and activity tracking within CRM systems.

⛳️ Requirements

• At least 2+ years of combined experience in Customer Success, Sales, or other revenue-generating customer-facing positions, preferably in software.

• Deep understanding of the SaaS customer lifecycle, growth strategies, and frameworks for value realization.

• Demonstrated ability to manage a large portfolio while providing focused, consultative interactions.

• Experience in conducting customer calls and aligning product features with business results.

• Capability to identify and act upon expansion signals within a customer base.

• Strong analytical skills with the capability to interpret trends and prioritize actions on a large scale.

• Proficient in navigating CRM platforms; Salesforce is preferred.

• Exceptional written, verbal, and interpersonal communication abilities.

• Strong skills in building relationships with both internal and external stakeholders.

• Highly self-driven, adaptable, and skilled at functioning in a dynamic environment.

• Technologically proficient with Microsoft Office Suite and Google Workspace.

• Prior experience in real estate, property management, or related fields is highly desirable.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Paid time off and holidays.

• Opportunities for professional development.

• Performance-based bonuses related to position.

• Additional rewards, including an annual bonus and sales incentives based on the applicable plan, role, and individual performance.