Customer Success Manager, German Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the customer lifecycle after the sale, ensuring that clients effectively adopt the platform and meet their compliance goals.

• Oversee customer onboarding and serve as a trusted advisor to essential stakeholders in compliance, security, risk, and IT.

• Develop and sustain robust customer relationships through consistent reviews and success planning.

• Promote customer retention and renewals by proactively assessing account health and addressing potential risks.

• Recognize and support opportunities for account growth in partnership with the sales team.

• Gather customer feedback, represent their voice within the organization, and monitor key success metrics.

⛳️ Requirements

• Proven experience in Customer Success, Account Management, or a related role in a B2B SaaS environment.

• Professional proficiency in both German and English, with the ability to engage confidently with customers in German-speaking regions.

• Strong customer-centric approach focused on delivering tangible value and long-term results.

• Exceptional communication and presentation skills, capable of clearly conveying complex topics.

• Comfortable utilizing SaaS platforms and CRM tools such as Salesforce, HubSpot, Gainsight, or similar.

• Collaborative mindset with experience working cross-functionally alongside Sales, Product, and Support teams.

• Knowledge or experience in compliance, information security, ISO 27001, GRC, or GDPR is a plus.

🏝️ Benefits

• Competitive base salary of up to £38,000 (£44,000 OTE).

• 25 days of annual leave plus bank holidays, increasing with tenure up to a maximum of 31 days.

• Pension scheme with 5% employee and 3% employer contributions.

• Access to Perkbox – a discounts platform and recognition scheme where points can be earned and redeemed for rewards.

• Remote work options with regular team gatherings.

• Continuous training and development opportunities to support your success.