Customer Success Manager, German Speaking

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee the customer lifecycle from the initial contact through to renewal.

• Guarantee that our customers experience the utmost level of service and support.

• Enhance our Customer Success Management processes and establish the necessary infrastructure (tools, processes, operational methods) to achieve significant impact.

• Collaborate across departments including sales, marketing, engineering, and product teams to ensure alignment on customer requirements and company objectives.

• Act as the main point of contact for your customers, guiding them towards specific business outcomes according to their timelines.

• Create and document educational and technical content for our knowledge base.

⛳️ Requirements

• Proficiency in English (fluent) and German (C2).

• Strong time management and organizational skills.

• Exceptional communication abilities.

• Ideally, over 1 year of experience in customer success, customer experience, or account management within a fast-growing B2B SaaS environment.

• Comfortable discussing basic technical concepts with a technical audience.

• Demonstrated success in managing multiple projects simultaneously.

• Experience collaborating with cross-functional teams (Sales, Support, Engineering, Product).

• Enthusiastic and actively engaged in a remote work culture.

• Nice-to-have: Familiarity with Intercom, Clickup, Zapier, Google Spreadsheets, Claude, Notion, other languages, and an entrepreneurial mindset.

🏝️ Benefits

• Remote Work: Enjoy 100% remote work with a virtual office in Gather.

• Competitive Salary: Receive industry-competitive local salaries. We offer local rates that are at or above market standards.

• Equity: Benefit from a generous equity package – we all share ownership of Secfix and our collective success.

• Holidays: Enjoy 26 days of holiday in addition to local public holidays.

• Health Insurance: Comprehensive health coverage is provided.

• Development Budget: €1,000 annual personal development budget to support your growth.

• Workspace Budget: Remote workspace budget along with access to co-working spaces.

• Annual Retreat: Participate in an annual retreat aimed at fostering connections and inspiring new ideas (this year’s destination is Milan!).

• Tech Equipment: Receive the latest technology equipment, including a MacBook, monitors, and headphones.

• Company Events: Engage in company-wide events designed to build relationships and have fun!

• Mentorship: Gain access to world-class mentors backed by top VCs and accelerators.