Customer Success Manager, French Speaking

This is a fully remote position, open to applicants in Spain, +2 more states.

📋 Description

• Take charge of the entire client journey from onboarding to adoption and realization of value.

• Collaborate closely with the sales partner to ensure alignment on client strategy and key milestones.

• Develop activation plans, establish success metrics, and create coaching playbooks.

• Highlight client value through data insights, narratives, and measurable outcomes.

• Relay client feedback to Product teams and proactively identify potential risks.

• Coordinate with internal teams to provide an exceptional client experience.

• Facilitate Executive Business Reviews, demonstrate return on investment, uncover growth opportunities, and engage with senior stakeholders.

• Assist clients in integrating coaching into learning and development programs, leadership initiatives, and transformation agendas through workshops, webinars, and individual discussions.

• Share best practices and provide support to colleagues.

⛳️ Requirements

• Minimum of 3 years of experience in a Customer Success or Account Management role.

• Preferably experience in a technology-enabled services or HR tech sector.

• Proven track record of achieving retention and growth objectives.

• Executive presence during C-suite interactions and daily program leadership conversations.

• A data-driven mindset for effective problem-solving.

• Excellent self-organization skills and comfort in ambiguous situations.

• Familiarity with HR, learning and development, leadership development, or coaching is a plus.

• Demonstrated proactivity and business insight.

• Proficiency in French is implied by the role title and the predominantly French client base.

🏝️ Benefits

• Access to your own certified coach.

• Access to AIMY™.

• Opportunities for growth that challenge you beyond your current position.

• Remote-first work environment.

• Flexible working options.

• Wellbeing Days.

• Volunteering Day.

• Additional holidays beyond the legal minimum.