Customer Success Manager, Enterprise – Onboarding

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Guide customers from the initial kickoff to full adoption, encompassing implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and follow-up after launch.

• Track usage, identify obstacles, and assist legal teams in integrating GC AI into their daily workflows involving contracts, research, drafting, policies, and playbook-based reviews.

• Take ownership or collaborate on renewal strategies for enterprise and strategic accounts, utilizing adoption data, customer outcomes, stakeholder engagement, and ROI analysis to facilitate renewal and expansion discussions.

• Cultivate trusted relationships with General Counsel, leaders in Legal Operations, champions within legal teams, and other executive stakeholders.

• Convert customer feedback into actionable product insights, adoption trends, and roadmap contributions for the Product team.

• Conduct live demonstrations, onboarding sessions, office hours, and executive business reviews specifically designed for legal audiences.

⛳️ Requirements

• 3-7 years of experience in B2B SaaS Customer Success or a related customer-facing position.

• Proven experience in managing onboarding, adoption, renewals, or expansions for enterprise and strategic clients.

• Excellent presentation skills, with a strong comfort level in leading live demos, customer training sessions, office hours, and executive business reviews.

• Capacity to leverage customer data, product usage, and business outcomes to craft compelling narratives for renewal and expansion.

• Strong skills in discovery and relationship management, including the ability to proactively identify adoption blockers and customer risks.

• Aptitude for quickly learning technical products and articulating them clearly to non-technical users.

• An ownership mentality, good judgment, and the ability to thrive in a dynamic startup environment.

• Experience in a startup or scale-up where processes are still being established.

• Nice To Have: Experience supporting legal, compliance, finance, HR, or other professional services-oriented teams.

• Nice To Have: Familiarity with AI, legal technology, productivity software, workflow automation, knowledge management, or collaboration tools.

🏝️ Benefits

• Offers Equity

• Offers Commission