Customer Success Manager, Enterprise – French

This is a fully remote position, open to applicants in Spain.

📋 Description

• Enhance customer retention and renewal rates by effectively managing your renewal pipeline and ensuring clients recognize ongoing value.

• Collaborate closely with account teams to discover upselling and cross-selling possibilities.

• Spearhead contract renewals and negotiations.

• Cultivate and maintain strong relationships with key stakeholders, including marketing operations teams and marketing leaders.

• Conduct regular business reviews with Key Accounts in your portfolio to showcase how Semrush tools are delivering return on investment.

• Create and implement Success Plans: Formulate detailed, customized success plans that align with the customer’s unique needs and business objectives.

• Ensure the timely and efficient execution of these plans by coordinating with cross-functional teams and effectively managing resources.

• Identify growth opportunities: Continuously assess your customer’s specific needs and pinpoint ways in which Semrush tools can fulfill them.

⛳️ Requirements

• 4-6+ years of experience in Customer Success, Account Management, or a similar role, with an emphasis on enterprise customers, ideally within the MarTech or SaaS sectors.

• Fluency in both French and English (oral and written) is required.

• Strong skills in pipeline management, enabling you to deliver renewals ahead of schedule.

• A proven track record of fostering strong relationships across various levels of seniority.

• Demonstrated experience in relationship management, ensuring customers recognize clear links between their processes and the outcomes delivered by Semrush.

• Excellent problem-solving abilities with a knack for providing tailored solutions to meet enterprise customers’ needs.

• Strong communication skills, both verbal and written, with the capability to convey complex concepts to both technical and non-technical audiences.

• A general understanding of digital marketing technologies, including SEO, SEM, content marketing, analytics, CRM, and marketing automation.

• Experience in upselling customers and generating qualified leads.

🏝️ Benefits

• Unlimited PTO

• Hobby and team-building budget allowance

• Employee Support Program

• Financial assistance for loss of a family member

• Employee Resource Groups