Customer Success Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of enterprise customer success as the initial post-sales hire.

• Establish the benchmarks and create the groundwork for the customer success department.

• Foster retention, enhance adoption, and achieve outstanding results for enterprise clients.

• Function as an individual contributor while gradually building a team around you.

• Assist in defining processes and establishing best practices from the outset.

⛳️ Requirements

• 2-5 years of experience in customer success at a rapidly growing, reputable startup.

• Experience in enterprise customer success, particularly in a startup setting.

• Proven track record as one of the first customer success hires at a previous organization.

• Approachable, personable, and easy to collaborate with.

🏝️ Benefits

• Opportunity to shape and influence the customer success strategy.

• Work in a dynamic and innovative environment.

• Collaborate with a dedicated team focused on customer success.