Customer Success Manager – Enterprise Accounts

📋 Description

• Oversee a portfolio of enterprise accounts after the sale is completed

• Facilitate onboarding and early engagement with customers

• Maintain ownership of the customer relationship throughout their lifecycle

• Assist in customer success planning by defining customer objectives

• Qualitatively assess account health

• Collaborate closely with Service Level Management (SLM), Support, Product, and Engineering teams

• Stay engaged with customer issues and communications during incidents

• Monitor customer activities, actions, risks, and next steps across various accounts

• Recognize recurring customer challenges and contribute to enhancing onboarding, engagement, and customer experience strategies

⛳️ Requirements

• Approximately 4+ years of experience in Customer Success, Account Management, or a related post-sales client-facing role

• Proven experience managing B2B or enterprise customers, preferably in SaaS, telecom, technology services, or similar sectors

• Excellent communication and stakeholder management capabilities

• Practical experience throughout the customer lifecycle

• Familiarity with customer success planning, account reviews (QBRs or similar), and managing account health/risk

• Strong organizational and coordination abilities

• Experience collaborating across functions with Sales, delivery/service teams, and technical teams

• Exceptional problem-solving and critical thinking skills

• Ability to thrive in dynamic environments with undefined processes

• Interest or experience in enhancing processes, onboarding strategies, or customer engagement frameworks over time

• Proficient in CRM tools such as HubSpot or similar for tracking customer activities and ensuring account visibility

• A well-rounded profile that merges strong relationship management with operational rigor.

🏝️ Benefits

• Flexible work arrangements

• Opportunities for professional development