Customer Success Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee services related to VusionGroup’s IoT and SaaS offerings in partnership with internal teams and clients in the retail sector.

• Cultivate and sustain relationships to establish Vusion as a vital service partner.

• Track service obligations for support, maintenance, and asset management.

• Coordinate with support teams, client project managers, and other stakeholders to guarantee quality service and fulfill contract commitments.

• Define and modify service level agreements and service level requirements as needed.

• Organize and facilitate client steering committees to evaluate performance and identify areas for improvement.

• Manage events that impact services throughout the duration of the service contract lifecycle.

• Develop continuous improvement plans and their corresponding actions.

• Propose, budget, and present proactive service enhancements alongside the Key Account Manager.

• Engage in contract initiation and renewal processes with sales and pre-sales teams.

⛳️ Requirements

• 2–5 years of demonstrated experience in a similar Customer Success Manager position.

• Capability to comprehend customer needs and foster trust-based relationships.

• Strong aptitude for building trust, enhancing satisfaction, and ensuring renewals.

• Ability to recognize upsell and cross-sell opportunities while collaborating with the Sales team.

🏝️ Benefits

• Competitive compensation.

• Shareholder equity participation.

• Comprehensive benefits package.

• Flexible, hybrid work arrangement.

• Access to e-learning opportunities and workshops.

• Potential for global mobility.