Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of retention and net revenue retention (NRR) for a portfolio of enterprise accounts.

• Develop the customer success function and playbook from the ground up.

• Generate expansion revenue through upselling and cross-selling.

• Collaborate with sales, product, and leadership teams to ensure excellent customer outcomes.

• Travel to customer locations as required (approximately 25% of the time).

⛳️ Requirements

• 2-4 years of experience in customer success, account management, or a similar revenue-driven role.

• Strong commercial acumen with an emphasis on expansion and NRR.

• A builder mindset with a track record of creating processes from the ground up.

• Willingness to travel approximately 25% of the time.

• Experience in home services, trades, or field-service management, or background in an early-stage startup is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work environment with remote work options.