Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing client interactions across all levels: technical, business, and product.

• Nurturing and expanding relationships with Key Clients.

• Recognizing opportunities and potential obstacles.

• Offering clients training sessions and webinars.

• Familiarizing clients with new features and managing releases.

• Communicating client feedback internally.

• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams.

⛳️ Requirements

• Proficient in advanced English.

• Previous experience as a Customer Success Manager, Account Manager, or Business Development Manager in the crypto, fintech, or payments sectors.

• A basic understanding of KYC is highly advantageous.

• Skilled in Google Sheets and MS Excel.

• Excellent analytical abilities and a proactive mindset.

🏝️ Benefits

• Remote-first, trust-based work culture.

• Ability to work from the location that suits you best.

• No mandatory office attendance.

• Genuine flexibility in working hours.

• Additional time off: Your birthday is a recognized holiday, along with personal days and sick leave.

• Opportunities for career advancement.

• Fully funded team offsite events.