Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of key customer accounts in the UK and Europe

• Foster strong relationships with stakeholders

• Comprehend customer objectives, workflows, and success metrics

• Conduct regular, structured, and outcome-driven check-ins with customers

• Assist customers in effectively adopting Storyteller

• Identify underutilized features and strategize around critical moments

• Provide commercial insights to Sales with relevant context

• Collaborate with delivery and support teams to meet customer requirements

• Maintain accurate and up-to-date internal account documentation

• Contribute to enhancing repeatable Customer Success processes

⛳️ Requirements

• Experience in Customer Success, account management, client services, or partnerships

• Familiarity with sports, media, entertainment, content, digital, or fan engagement sectors

• Capability to establish trust with customers

• Organized, responsive, and composed when priorities shift rapidly

• Eagerness to deeply understand products for impactful customer discussions

• Commercial acumen to identify opportunities

🏝️ Benefits

• Collaborate with ambitious sports and media organizations throughout the UK and Europe

• Assist teams in utilizing modern video and content products focused on moments that matter to fans

• Join a small, high-trust commercial team with genuine ownership and visibility

• Develop valuable strategic account skills while managing your own portfolio

• Grow with Storyteller as we transition from a single-product company to a multi-product platform business