Customer Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Meet Sleek’s revenue targets in Australia through client renewals.

• Enhance cash collection via renewals, upselling, and upgrades.

• Provide a smooth and satisfying customer experience throughout the renewal process.

• Consistently meet monthly renewal rate goals for the Australian client base.

• Uphold and enhance customer satisfaction (CSAT) scores.

• Perform thorough, end-to-end analysis of customer interactions.

• Collaborate across departments including accounting, corporate security, product, and data teams to address customer concerns.

• Discover opportunities for revenue growth within the current customer base.

• Oversee the customer pipeline utilizing CRM and reporting tools.

• Focus on resolving tickets and proactive outreach to meet monthly KPIs.

• Share effective practices with the broader Customer Success team.

• Support ongoing enhancements to renewal processes and the overall customer experience.

⛳️ Requirements

• At least 8 years of experience in Renewals or Customer Success management positions.

• Based in the Philippines.

• Proven history of meeting renewal rate and cash collection goals in a B2B SaaS or service-oriented environment.

• Experience managing a customer pipeline with a data-driven approach, including maintaining CRM accuracy, pipeline reporting, and forecasting.

• Demonstrated ability to collaborate across product, finance, and operations teams to resolve customer issues.

• Excellent written and verbal communication skills in English.

• Ability to effectively communicate with clients in the Australian market.

• Strong sense of ownership and accountability.

• Openness to feedback and humility.

• Structured thinking with a focus on targets.

• Data-driven approach to decision-making.

• Capacity to manage challenging conversations positively.

• Background screening by Sleek may be conducted to verify education, criminal history, political exposure, and any bankruptcy or adverse credit history.

• Consent to background checks is mandatory.

🏝️ Benefits

• Work remotely from home.

• Flexible start and finish times to accommodate family or personal needs.

• Opportunity to work fully remote from any location worldwide for one month each year.

• Competitive salaries in line with market standards.

• Generous paid time off and holiday schedules.

• Eligibility for employee share ownership plans for certain staff members.

• High levels of responsibility and autonomy.

• Access to internal and external training programs.

• Opportunities for both personal and professional growth.

• An inclusive and diverse workplace culture.

• A community focused on B Corp values and a purpose-driven ethos.