Customer Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take full ownership of the customer journey for a set of enterprise accounts.

• Establish and nurture relationships with key stakeholders, including senior decision-makers.

• Implement structured governance, including cadence, agendas, follow-ups, escalation paths, and accountability.

• Convert product usage and operational data into discussions that highlight business impact (ROI, savings, operational efficiency).

• Identify opportunities for expansion and collaborate with revenue leaders to execute land-and-expand strategies.

• Proactively identify and address risks early through health indicators, adoption signals, and stakeholder engagement.

• Coordinate with internal teams (Product, Implementation, Support, Revenue) to facilitate successful customer outcomes.

• Ensure precise account context and activity tracking in CRM and internal tools.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a relevant field.

• Over 4 years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software settings.

• Background in SaaS customer-facing roles with enterprise clients; proven track record in renewals and/or expansions.

• Proficient with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms.

• Fluent in both English and Spanish (written and spoken); knowledge of additional languages is an advantage.

🏝️ Benefits

• A well-capitalized and established startup with ambitious goals and competitive salaries.

• An entrepreneurial culture that encourages pushing boundaries, creativity, and collaboration as part of everyday operations.

• Transparent communication with management and company leadership.

• Small, agile teams resulting in significant impact.

• 100% Remote Work (You have the freedom to choose your workspace).

• An annual investment of 500 USD for your learning and development.

• 2 Family days off.