Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee the onboarding process for new customers from initiation to successful launch.

• Facilitate the integration of Roomstay with clients’ Property Management Systems and other technologies.

• Implement a structured 90-day program following the launch.

• Manage and provide support to the onboarding specialist.

• Foster long-term relationships with a portfolio of clients.

• Assist clients in enhancing website conversion through testing, optimization, and adherence to best practices.

• Collect customer feedback and collaborate with the product team to shape future development.

• Keep clients updated on new features and enhancements.

• Identify potential opportunities for additional Roomstay products or services that can add value.

⛳️ Requirements

• Experience in Customer Success, Account Management, or a similar client-facing SaaS position.

• Proven ability to cultivate authentic customer relationships.

• Demonstrates ownership and sees tasks through to completion.

• Excellent and professional communication skills.

• Highly organized and adept at managing multiple projects simultaneously.

• Strong problem-solving capabilities.

• Comfortable using technology and quickly adapting to new systems.

• Knowledge of hotels, hospitality technology, or Property Management Systems is a plus but not mandatory.

• Experience collaborating with product or development teams is beneficial.

• Familiarity with managing technical projects, utilizing Jira, or prioritizing product enhancements is advantageous.

🏝️ Benefits

• Genuine ownership and a real chance to influence the evolution of Customer Success.

• Direct collaboration with the leadership team.

• Opportunity to impact product enhancements.

• Concrete chance to make a significant difference.