Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for a designated portfolio of customers, fostering strong relationships with key stakeholders and executive sponsors.

• Comprehend customer objectives and align product utilization to enhance value, facilitating the development and execution of success plans and customer scorecards.

• Share product updates, introduce new offerings, and collect feedback to guide the product development roadmap.

• Conduct regular service reviews and ensure ongoing communication and alignment between customers and internal teams.

• Oversee renewals and stay informed about commercial agreements, budgets, and account performance.

• Plan and prioritize customer projects in partnership with internal teams, managing Professional Services deliverables and implementation.

• Identify upselling, cross-selling, and expansion opportunities while promoting product adoption within customer organizations.

• Support the strategic growth of accounts by providing customized product demonstrations and assisting in the creation of business cases that align with customer objectives.

⛳️ Requirements

• 2–5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within a SaaS (Software as a Service) or technology environment.

• Demonstrated ability to manage multiple accounts, projects, and priorities in a high-paced setting.

• Strategic thinker with strong analytical, organizational, and problem-solving capabilities.

• Experience with CRM/CSM platforms is preferred.

• Familiarity with technical concepts and the ability to collaborate effectively with technical teams.

• Exceptional communication, interpersonal, and presentation skills.

• Strong understanding of the customer lifecycle and subscription business metrics.

• Fluent in English, with professional proficiency in either French, Spanish, or German.

• Residing in EST or CST time zones.

🏝️ Benefits

• Join an innovative and rapidly growing global company at the leading edge of AI-powered commerce.

• Collaborate with a dynamic and cooperative team that is shaping the future of AI, commerce, and customer engagement.

• Opportunity to significantly influence the company's digital growth strategy.