Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will lead (remote) onboarding sessions for physicians and practice teams.

• You will provide training to practices on effectively utilizing our AI receptionist.

• You will be the main point of contact for all customer inquiries.

• You will maintain ongoing communication with our customers while monitoring product data to ensure retention and identify upsell opportunities.

• You will triage customer requests and relay technical requirements to our Forward Deployed Engineers.

⛳️ Requirements

• 1–3 years of experience in Customer Success, covering the entire customer lifecycle from onboarding to renewal.

• Strong organizational skills with a commitment to quality and meticulous attention to detail.

• Ability to communicate clearly, persuasively, and empathetically—both in writing and verbally.

• A data-driven approach: make decisions based on metrics and analysis while proactively managing customer relationships.

• Familiarity with CRM systems (e.g., HubSpot) as well as reporting and analytics tools.

• Native-level proficiency in German.

🏝️ Benefits

• Competitive salary along with participation in our VSOP program.

• Opportunity to work with a strong, motivated team and ample growth opportunities.

• Membership with Urban Sports Club.

• Lunch subsidy provided through Lunchit.