Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate the digital sharing of imaging records between hospitals and clinics across North America and patients.

• Empower over 2 million patients to enhance their healthcare experience.

• Manage and expand a dedicated portfolio of business.

• Become well-versed in PocketHealth marketing initiatives.

• Establish strong relationships with key stakeholders within your accounts.

• Deliver customized demonstrations and training of PocketHealth to staff at all levels.

⛳️ Requirements

• Proven experience as a Customer Success Manager (CSM) or in a similar role with a strong focus on expansion and growth.

• A university degree is mandatory, preferably in a health-related discipline (e.g., BSc, Nursing, Medical Radiation Technology).

• Knowledge of healthcare settings and terminology (e.g., PACS) is a significant advantage.

• Strong relationship-building skills are essential for this position.

• A valid driver’s license, a passport, and access to a dependable vehicle for travel are required.

• Exceptional organizational skills to effectively manage a portfolio of 30+ accounts.

• You are proactive in driving growth within your portfolio and are committed to achieving excellence in your results.

🏝️ Benefits

• Competitive salaries and comprehensive benefits (including stock options for every employee!).

• Four weeks of paid time off.

• Unlimited paid wellness days.

• Extended mental health coverage.

• 16 weeks of parental leave top-up.