Customer Success Manager

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Oversee the implementation of the platform (setup and optimization)

• Cultivate and sustain an in-depth understanding of the Onclusive Social solutions

• Comprehend the common business challenges encountered by clients

• Handle platform troubleshooting and engage in Q&A with clients via emails, live chat, or screen sharing tools

• Track key performance indicators across designated client portfolios

• Provide support during kickoff meetings and strategic business reviews with clients

• Proactively pinpoint issues that may influence a project and collaborate with internal resources to address them

• Gather feedback and expectations from clients regarding product enhancements

• Conduct functional training sessions on the platform once proficient

⛳️ Requirements

• 2-3 years of experience in client support for enterprise solutions or customer-facing roles in data/startups

• Complete professional fluency in English

• A 2 or 3-year college degree or equivalent is required

• Expertise in Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, and Account Management

• Exceptional writing and communication skills, along with strong presentation abilities

• A positive demeanor and a competitive, confident personality with persuasive skills and a customer-focused approach

• Demonstrated success in customer support and retention

• Robust technical background

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Hybrid working model

• Emphasis on wellbeing and work-life balance, including flexible working hours and mental health support

• Access to professional development platforms like LinkedIn Learning and Coursera

• Virtual training sessions with external providers