Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Ongoing account management: Facilitate regular status meetings (Jour Fixes) to assess customer satisfaction, review platform utilization, and pinpoint existing challenges.

• Create customized proposals and communication strategies tailored to the specific needs of customers.

• Draft business case narratives to advocate for our solutions internally.

• Conduct cross-customer webinars and workshops tailored to individual customers.

• Oversee the sales cycle: Upselling — uncover additional needs within the customer's organization.

• Retention: Ensure customer retention and facilitate contract renewals.

• Network and stakeholder management: Broaden the network within customer organizations by identifying and engaging with additional relevant contacts.

⛳️ Requirements

• Sales orientation and networking skills: Enjoy building connections with both new and existing contacts. Possess a challenger mindset to engage confidently and assertively with our customers.

• Communication skills: Demonstrate eloquence and verbal fluency, along with the ability to comprehend and represent customers' interests effectively.

• Structure and accuracy: Maintain a structured work approach and meticulous attention to detail in all tasks, backed by strong personal accountability and a data-driven methodology.

• Willingness to learn: A degree in business, communications, media, or a similar qualification is preferred. Experience in customer service, sales, marketing, HR, or consulting is advantageous but not mandatory. Necessary skills can be acquired quickly and developed over time.

🏝️ Benefits

• Performance-based bonuses: Earn quarterly bonuses for meeting your targets to directly reward your achievements.

• Impact over politics: Unleash your potential in a corporate culture that values ownership and fosters data-driven decision-making.

• Continuous learning: Enjoy ongoing growth with access to books, coaching, and LinkedIn Learning, all in an environment that encourages experimentation and learning from errors.

• Excellent work environment: As an award-winning top employer, we provide a setting that supports professional development and ensures recognition.

• Flexibility and equal opportunity: Take advantage of flexible work models with the option to work remotely.

• Dog-friendly office: Bring your furry friend along — all family members are welcome here.

• Shared celebrations: Join us in celebrating successes together at team events, including summer parties and wine hikes.