Customer Success Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the implementation of In-Store, Merchandising, At Home, and Digital Media programs once the client has authorized the transition to Contract.

• This includes creating Salesforce opportunities, handling system reservations, drafting Contracts, processing program assets, delivering program recaps/reporting, and approving invoices.

• Collaborate closely with Sales on designated accounts, providing executional specifics and other pre-sale assistance as necessary.

• Develop robust relationships and serve as the intermediary between Sales, Clients, and Internal departments.

• Drive executional excellence while managing multiple programs, overseeing client assets, timelines, and executional specifics.

• Handle daily Account management, maintain status grids, respond to client inquiries, and troubleshoot emerging issues.

• Capable of assessing processes and consistently seeking ideas for improvement.

• Support special projects as assigned by leadership.

⛳️ Requirements

• Bachelor’s Degree in Business, Communications, Marketing, or a related field (or equivalent relevant work experience).

• A minimum of 2-3 years of experience, ranging from college internships to a professional role in Campaign Management, Customer Success, or Customer Service/Client Services, directly interacting with internal business teams, vendors, clients, and/or Sales Executives.

• Exceptional organizational skills with a keen attention to detail and the ability to present complex information in a manner that ensures all team members understand their responsibilities.

• Strong time management abilities, demonstrating a remarkable capacity to work independently and juggle multiple tasks while adapting to frequently changing priorities and effectively managing the demands of a rapidly expanding workforce.

• Proven capability to resolve problems through first-tier troubleshooting, identifying pain points, managing issues to resolution with a customer-first approach, and applying insights to future scenarios.

• Ability to adapt and respond to the evolving needs of the business mindfully and strategically.

• Demonstrated ability to build and maintain strong internal and external partnerships.

• Excellent written and verbal communication skills, with the capability to effectively interact via email and phone with remote colleagues and Clients.

• Proficient in Office (Excel/Word/PPT); experience with Salesforce is an advantage.

🏝️ Benefits

• Health insurance

• 401(k) retirement plans

• Paid time off

• Flexible work arrangements