Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of private practice clients, acting as their main point of contact for HealthSnap.

• Support clients throughout the HealthSnap Customer Journey.

• Actively track and analyze each client's clinical and billing performance metrics.

• Conduct regular business reviews.

• Handle challenging customer discussions with confidence and empathy.

• Utilize structured problem-solving techniques to identify root causes.

• Provide education and guidance to clients on optimizing Medicare reimbursements.

• Recognize opportunities for growth and work in collaboration with the Sales team.

⛳️ Requirements

• 3–5+ years of experience in Customer Success Management, Account Management, or healthcare operations; preferably in SaaS or health technology.

• Proven experience in revenue cycle management (RCM).

• Demonstrated ability to engage in direct and challenging conversations with customers.

• Strong skills in structured problem-solving.

• Experience collaborating with private practice groups.

• Familiarity with electronic health records (EHR) systems.

• Understanding of Medicare reimbursement frameworks.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance

• Paid Time Off

• Opportunities for Career Advancement

• Flexibility to Work Remotely