Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the transition from implementation to go-live.

• Manage a client portfolio, ensuring a high level of satisfaction with the product.

• Develop a strategic plan aimed at securing client success.

• Hold regular meetings with clients to offer product recommendations and discuss future enhancements that will support ongoing business process success.

• Provide expert-level application support and best practice recommendations while assisting in resolving immediate challenges.

• Collaborate with product development and technical support teams to address customer issues and concerns.

• Actively monitor the health of your client portfolio, identifying and managing escalation and churn risks.

• Experience in conducting virtual meetings with both internal and external stakeholders.

• Some travel may be necessary.

⛳️ Requirements

• 3-6 years of experience in a Customer Success role within the Mid-Market/Enterprise SaaS sector.

• Familiarity with Zendesk and Salesforce is highly advantageous.

• This role demands proficiency in macOS and the ability to work remotely using tools such as Slack, Google Workspace, and Zoom.

🏝️ Benefits

• Competitive compensation and transparency for employees based in the US.

• Offers may vary based on relevant experience, education, certifications/licenses, skills, training, and market conditions.