Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of and oversee a portfolio of accounts, ensuring exceptional levels of customer satisfaction, retention, and growth.

• Cultivate and maintain robust relationships with key stakeholders, serving as a trusted advisor to assist customers in achieving their business objectives.

• Objectively evaluate account health scores and proactively implement measures to enhance them.

• Early identification of potential risks within accounts and leading mitigation strategies in partnership with customer stakeholders.

• Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.

• Create and implement strategic success plans customized to each customer's goals, promoting retention and facilitating opportunities for expansion and upselling.

• Represent the customer's voice within the organization, offering feedback to the Product team and influencing roadmap decisions.

⛳️ Requirements

• A bachelor's degree or higher is required.

• 2–3 years of experience in Customer Success or key account management; prior experience is advantageous but not mandatory.

• Exceptional written and verbal English skills, with the ability to communicate effectively and lead discussions while being attentive to others.

• A commercial mindset and enthusiasm for negotiating favorable outcomes for both customers and internal stakeholders.

• A customer-focused approach with the ability to discern the underlying needs behind requests.

• A passion for HR technology and knowledge of the latest trends in the industry is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.

• Comprehensive health and wellness benefits.

• A vibrant company culture that encourages innovation and collaboration.