Customer Success Manager

This is a fully remote position, open to applicants in France, +2 more states.

📋 Description

• Establish enduring relationships with customers, partners, and internal stakeholders as a reliable advisor.

• Perform regular assessments of system health and oversee operational performance.

• Offer data-driven insights to enhance AutoStore solutions and maximize long-term value for customers.

• Recognize opportunities for customer expansion and work alongside internal teams to foster long-term growth.

• Track NPS, respond to customer feedback, and create action plans to enhance customer relationships.

• Advocate for customer needs internally to refine products, processes, and communication across teams.

⛳️ Requirements

• Proven experience in Customer Success, Account Management, or a related customer-facing role in automation, supply chain, retail, or a similar industry.

• Exceptional stakeholder management and communication abilities.

• Capable of establishing trusted relationships and influencing both customers and internal teams.

• Proficiency in English is mandatory.

• Knowledge of French is a plus.

• Strong analytical skills to detect trends, analyze data, and suggest operational enhancements.

• Technical proficiency to grasp complex systems, interpret technical data, and convey solution recommendations.

• A proactive and collaborative approach.

• Excellent organizational capabilities.

• Ability to comprehend customer requirements, prioritize tasks effectively, and achieve positive outcomes.

🏝️ Benefits

• A Collaborative & Inclusive Culture where everyone’s contributions are celebrated and valued.

• Diverse perspectives encouraged in decision-making.

• Creative and Safe Workplace.

• Stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.

• International and Supportive Environment.

• Structured onboarding plan.

• Career opportunities within the company.