Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Managing the complete relationship with designated clients, which entails:

• Enhancing product usage, ensuring customer retention, and maximizing satisfaction.

• Cultivating a trusted and strategic advisory relationship with each client and promoting the ongoing value of our offerings.

• Creating, developing, and fostering customers for advocacy purposes.

• Collaborating with clients to set critical objectives or key performance indicators, and assisting them in reaching their targets.

• Identifying and/or developing opportunities for upselling.

• Focusing exclusively on our largest clients who represent a substantial potential for upselling.

⛳️ Requirements

• Over 6 years of experience in Customer Success or a comparable track record of enhancing customer satisfaction, adoption, and retention.

• A strong technology background is highly preferred (SaaS, RPA, or Computer Software).

• A Bachelor’s degree is mandatory; an MBA is advantageous.

• Previous experience in securing sales agreements with clients of varying sizes at the executive level.

• Familiarity with Salesforce or other Force.com platforms.

• Proficient in Office software applications.

• Proven experience in developing successful intelligent automation programs that deliver significant value to the business enterprise.

🏝️ Benefits

• Flexible work hours and remote positions available.

• Unlimited Personal Time Off.

• 12 holidays off each year.

• 4 days of volunteer time off annually.

• Eligibility for 4 company Achievement days off each year.

• A variety of health care and well-being benefits.

• Paid family/parental leave.