Customer Success Manager

This is a fully remote position, open to applicants in Connecticut, +5 more states.

📋 Description

• Oversee a customer portfolio, ensuring a consistently high-quality experience.

• Foster strong relationships and serve as a reliable point of contact.

• Proactively identify risks and take timely measures to mitigate them.

• Collaborate cross-functionally to achieve desired outcomes.

• Manage customer discussions, effectively balancing company priorities with client needs.

• Keep precise data, reporting, and internal documentation up-to-date.

• Assume responsibility for internal tools and workflows related to customer management.

• Contribute to enhancing processes and improving team efficiency.

⛳️ Requirements

• At least 1-2 years of relevant experience; Customer Success or Account Management experience is a plus.

• Strong organizational skills and accountability (detail-oriented, meticulous data management, tracking, etc.).

• Preferred experience as a Customer Success Manager or in a similar capacity.

• Excellent communication abilities (clear, concise, and professional).

• Demonstrated capability to collaborate across teams and create alignment.

• Strong negotiation and influencing skills with both customers and internal stakeholders.

• Critical thinking and problem-solving mindset.

• Ability to work independently while knowing when to engage others.

• Technical proficiency (possesses foundational technical knowledge and a willingness to learn continuously in a technical setting).

• Experience in management, renewals, or upselling is advantageous.

• Proficient in Excel/Google Sheets.

• Familiarity with data tools or reporting platforms.

• Background in customer-facing roles within fast-paced environments.

• Experience collaborating cross-functionally with various teams.

• Experience in process improvement or operational roles.

• Fluency in Spanish and/or Portuguese is preferred.

🏝️ Benefits

• Comprehensive extended benefits package, including health, dental, and vision coverage for you and your family, with company-paid options.

• Annual recurring work-from-home allowance for purchasing necessary items for your home office.

• Continuous support for professional development to help you excel in your role.

• Flexibility to work with the hardware of your choice (Windows or Mac).

• Excellent work-life balance supported by a flexible remote work environment.

• Supportive team culture and resources to enable you to produce your best work, providing unlimited career growth opportunities.

• A diverse and inclusive workplace where we all learn from one another.