Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise accounts from initial onboarding through to renewal and growth.

• Enhance adoption and value recognition by aligning Apiiro's features with each customer's unique security objectives.

• Facilitate executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.

• Collaborate with Sales to uncover and cultivate expansion opportunities within your accounts.

• Act as the customer advocate within the organization — providing actionable insights to Product, Engineering, and Leadership.

• Work alongside Solutions Engineering to address complex technical inquiries, integrations, and deployments.

• Proactively assess account risks and develop targeted action plans to prevent churn before it occurs.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or Technical Account Management — preferably in Application security or DevSecOps.

• Strong understanding of the Software Development Life Cycle (SDLC) and developer tools: SCM, CI/CD, ticketing systems, and container environments.

• Comfortable engaging in technical discussions with engineers and business dialogues with executives, often within the same week.

• Proven history of managing enterprise accounts with a demonstrated ability to retain and expand them.

• A proactive, organized communicator who ensures multiple stakeholders remain aligned while maintaining a focus on the overall vision.

• Familiarity with AppSec tools — such as SAST, SCA, DAST, secrets detection, or similar — is advantageous.

🏝️ Benefits

• Customer-First

• Excellence Mindset

• OneTeam

• Accountability