Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Proactively recognize, cultivate, and finalize upsell, cross-sell, and expansion prospects within existing accounts.

• Develop and implement account growth strategies that align with customer objectives and company revenue goals.

• Constantly seek new use cases, departments, and stakeholders to enhance product adoption.

• Collaborate with Sales to transform the expansion pipeline into realized revenue.

• Act as a trusted advisor for customers, ensuring that their objectives align with product capabilities.

• Establish and maintain strong relationships with key stakeholders and decision-makers.

• Promote product adoption, engagement, and long-term value realization.

• Conduct regular business reviews that emphasize both performance and growth opportunities.

• Monitor customer health and take proactive measures to reduce churn risk.

• Create and implement retention strategies for accounts identified as at-risk.

• Ensure readiness for renewals while highlighting opportunities for expansion.

• Collaborate with Sales, Marketing, Product, and Support teams to achieve customer outcomes and drive growth.

⛳️ Requirements

• 3–7+ years of experience in Customer Success, Account Management, or Sales roles in a SaaS or technology setting.

• Demonstrated success in meeting or surpassing expansion or revenue objectives.

• Strong proactive mindset with the capability to identify and close growth opportunities.

• Experience in managing complex accounts and multi-threaded relationships.

• Excellent skills in communication, negotiation, and presentation.

• A data-driven approach with the ability to discern trends and opportunities within accounts.

🏝️ Benefits

• Flexible PTO.

• Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage.

• Flexible Spending Account.

• Health Savings Account.

• 401(k) match.