Customer Success Manager – Airline, Airline Catering

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Take ownership of and oversee a portfolio of major airline clients

• Cultivate strong, trust-based relationships with stakeholders across operations, IT, and management

• Serve as a strategic partner, aligning LimeFlight's capabilities with the business goals of customers

• Lead regular business reviews and management meetings

• Monitor customer health, adoption rates, and overall satisfaction

• Identify opportunities for upselling and cross-selling (e.g., modules, integrations, services)

• Drive retention and revenue expansion within your customer portfolio

• Actively participate in renewal processes and commercial negotiations

• Assist in onboarding and implementation phases as a strategic counterpart

• Guide customers through integrations, data setup, and best practices for adoption

• Work collaboratively with implementation teams to ensure a seamless transition into operational mode

• Conduct targeted training sessions and workshops (both remote and on-site)

⛳️ Requirements

• A minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry

• Familiarity with SaaS products or complex B2B software solutions is advantageous

• Bachelor's degree in Business Administration, Information Technology, or a related discipline

• Excellent stakeholder management and communication skills

• Ability to handle multiple customer relationships in a fast-paced setting

• Commercial mindset focused on value creation and growth

• Proactive and ownership-driven approach to customer success

• Proficient in English; fluency in French is highly desirable.

🏝️ Benefits

• Be part of a mission-driven, remote team

• Access to ongoing learning opportunities

• Experience a dynamic and engaging company culture

• Opportunities for collaboration

• Work in an inclusive environment