Customer Success Manager, Ads Solutions – Spanish Speaking

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage relationships with a set of advertising partners, acting as their main point of contact.

• Assist advertisers through the onboarding process and campaign launches to ensure effective utilization of OpenAI’s advertising products.

• Evaluate campaign performance and offer clear, actionable suggestions to enhance results.

• Discover opportunities to grow partnerships by increasing product usage and encouraging additional investments.

• Collaborate across various teams including Sales, Product, Analytics, Policy, and Operations to address issues and improve platform value.

• Gather advertiser feedback and insights to guide product enhancements and long-term strategies.

• Contribute to the development of scalable processes and best practices that foster the growth of OpenAI’s advertising ecosystem.

⛳️ Requirements

• Possesses 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a similar client-facing role.

• Experienced in managing advertiser or agency relationships within a platform, publisher, or adtech setting.

• Comfortable analyzing performance data and converting insights into strategic recommendations.

• Proficient in data querying (e.g., SQL, advanced Excel/GSheet).

• Communicates effectively and builds trust with both technical and non-technical stakeholders.

• Acts with ownership and accountability in fast-paced, evolving environments.

• Exhibits sound judgment and a commitment to user trust and responsible growth of the platform.

🏝️ Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).

• 401(k) retirement plan with employer matching.

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), in addition to paid medical and caregiver leave (up to 8 weeks).

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.

• 13+ paid company holidays, alongside multiple paid coordinated company office closures throughout the year for focus and recharging, plus paid sick or safe time (1 hour per 30 hours worked, or more, as mandated by applicable state or local law).

• Mental health and wellness support.

• Employer-paid basic life and disability coverage.

• Annual learning and development stipend to support your professional growth.

• Daily meals in our offices, along with meal delivery credits as eligible.

• Relocation assistance for eligible employees.

• Additional taxable fringe benefits, including charitable donation matching and wellness stipends, may also be available.