Customer Success Manager – 14-Month FTC

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the customer relationship and experience for UK clients utilizing Micad.

• Deliver strategic insights, best practices, and proactive support to assist customers in achieving their objectives.

• Conduct regular check-ins, business evaluations, and performance reviews with key accounts.

• Cultivate extensive product knowledge to advise customers on best practices, use cases, and platform functionalities.

• Enhance customer retention, expansion, and overall success.

• Partner with Sales, Product, Engineering, and Marketing as the customer advocate.

• Collect customer feedback, analyze trends, and implement enhancements to improve the customer experience.

• Report directly to the Head of Customer Success and collaborate with teams across the SINGU group.

• Travel throughout the UK for on-site customer engagements.

⛳️ Requirements

• Demonstrated experience in customer success, account management, or similar client-facing positions.

• Ideally possess experience in SaaS, technology, or B2B sectors.

• Strong problem-solving capabilities.

• Proficient in managing multiple accounts simultaneously.

• Exceptional communication and relationship-building skills.

• Empathetic and capable of rapidly establishing trust.

• Skilled at translating complex concepts into clear and actionable guidance.

• Possess a growth mindset and a desire to enhance processes.

• Self-motivated, goal-oriented, and able to take complete ownership of tasks.

• Proficient in using CRM software such as Vitally, Jira, or Zoho.

• Experience with customer success tools.

• Ability to analyze customer metrics to facilitate improvements.

🏝️ Benefits

• Competitive annual salary of up to £55,000, depending on experience.

• Fixed-term maternity cover contract lasting approximately 14 months, with the potential for extension based on business requirements.

• A collaborative culture that avoids micromanagement.

• Part of a rapidly scaling, international organization.

• Opportunity to make a significant impact and help shape Customer Success at SINGU.