Customer Success Executive

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Oversee a portfolio of customers throughout their lifecycle, from post-implementation to renewal and growth.

• Achieve and surpass overall customer gross and net retention objectives for your assigned customers.

• Play a key role in retention efforts and identify growth opportunities within your portfolio.

• Facilitate renewal and expansion discussions in partnership with Sales, Services, and Renewals teams.

• Serve as the internal advocate for customers, ensuring their feedback is communicated across teams.

• Implement 1:many customer engagement initiatives, such as webinars, office hours, onboarding, and adoption journeys.

• Aid in the creation of repeatable playbooks and scalable engagement strategies.

• Contribute to initiatives aimed at scalable onboarding, adoption, and retention across various customer segments.

• Utilize CRM and Customer Success platforms to manage customer interactions and prioritize actions.

• Examine customer data to uncover trends, risks, and opportunities.

• Utilize templates, automation, and campaigns to enhance efficiency and consistency.

• Propose enhancements to processes, programs, and workflows that positively influence customer experiences.

⛳️ Requirements

• Minimum of 2 years in a customer-facing position (Customer Success, Account Management, Support, or a similar role).

• Experience in managing a portfolio of customers effectively.

• Excellent communication skills, capable of engaging customers in one-on-one, group settings, and through digital channels.

• Proficient in using tools such as CRM systems and customer success platforms.

• Analytical thinker with the ability to interpret data and take decisive actions.

• Native-level Dutch proficiency and professional English language skills.

• Willingness to travel as required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment and remote working options.

• Comprehensive health and wellness benefits.