Customer Success Executive

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Gain insights into FL3XX as a software: understanding its functionalities, features, and troubleshooting user issues;

• Familiarize yourself with FL3XX as a company: its culture, processes, workflows, and roles;

• Start managing smaller accounts with the mentorship of the Head of the Customer Success team.

• Progress to independently managing accounts—developing relationships, ensuring resolution of their issues, and promoting the adoption of FL3XX’s services;

• Act as Key Account Manager for a portfolio of accounts, mastering the art of directing requests and concerns to the appropriate channels, fostering strong relationships, and enhancing feature adoption.

• Onboard new accounts, both large and small, under the guidance of the Head of Customer Success;

• Begin pursuing a project of personal interest (such as enhancing and creating training materials, designing a request tracking system for better insights, hosting town hall-style user seminars – the possibilities are endless!).

⛳️ Requirements

• Proven comfort with new technologies and the ability to quickly learn new software – prior start-up experience is advantageous;

• Background in business aviation (sales, flight coordination, passenger services, crew)—preferred roles include P135 - charter operators; P91 - management & flight departments; Operations, Crew Management, Charter Sales.

• Capacity to approach customer challenges in a structured and methodical way;

• Willingness to actively engage in all three aspects of our customer success team: key account management, implementation/onboarding, and customer training;

• Strong proficiency in written and verbal communication;

• Self-assured, willing to embrace mistakes, and approaches new challenges with resilience and adaptability;

• Exceptional multitasking and project management abilities;

• Well-organized with effective prioritization skills;

• Located in Mexico.

🏝️ Benefits

• A smart, enjoyable, international, and driven team to collaborate with;

• The chance to work with an industry-leading platform that supports business aviation operations globally;

• Opportunities to participate in fairs and conferences;

• A strong emphasis on your personal and professional growth, with access to the latest tools and technologies;

• Flexible working arrangements. This is a remote position offering significant flexibility;

• A supportive team and a dynamic, innovative work environment.