Customer Success Engineer – Tekla, Revit

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the onboarding, deployment, and ongoing utilization of KOPE workflows across various client projects.

• Configure, test, and provide support for Tekla and Revit workflows, including their integrations and downstream fabrication processes.

• Engage directly with customers to comprehend delivery requirements, implementation obstacles, and project goals.

• Collaborate with product and development teams to facilitate testing, validation, and ongoing workflow enhancements.

• Aid in defining and maintaining best-practice implementation strategies, onboarding materials, and technical documentation.

• Support workshops, training sessions, and customer review meetings for global project teams.

• Contribute to future product and roadmap development through direct interaction with customers and feedback from projects.

⛳️ Requirements

• Advanced proficiency in Tekla Structures is mandatory.

• Strong expertise in Revit and BIM delivery workflows.

• At least 3 years of experience in the Architecture, Engineering, or Construction sectors.

• Experience in supporting digital delivery, BIM coordination, or technical implementation workflows.

• Knowledge of fabrication, offsite construction, or DFMA workflows is advantageous.

• Background in technical support, customer success, implementation, or software deployment is beneficial.

• Excellent communication and stakeholder management skills.

• Highly organized with a strong attention to detail.

• Comfortable engaging directly with customers and resolving issues in live project settings.

• Proactive, adaptable, and eager to thrive in a fast-paced environment.

• Interest in automation, digital workflows, and emerging technologies in construction.

🏝️ Benefits

• Remote-first work environment.

• Flexible working style.

• Relaxed and enjoyable company culture.

• Greenfield development opportunities without legacy applications.

• Encouragement of autonomy and responsibility.

• Generous holiday allowance of 23 paid days off in addition to public and bank holidays.

• Aviva Health Insurance.

• Winter leave – the office is closed from Christmas Eve to January 1st (inclusive), which is in addition to your personal annual leave.

• All-company in-person events.

• Comprehensive maternity, paternity, and parental leave policy.