Customer Success Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Maintain extensive industry knowledge and a thorough understanding of SpyCloud’s products and services.

• Foster, utilize, and maintain relationships with Enterprise customers and internal cross-functional teams to ensure maximum success.

• Collaborate in creating, executing, and managing account plans to monitor customer opportunities, activities, and projects alongside the Product Success team.

• Drive growth by ensuring product usage, renewals, post-sales success, loyalty, expansion, and the adoption of new products.

• Precisely forecast and meet revenue targets by identifying upsell opportunities that align with customer needs or new product launches.

• Utilize company resources and executive connections to collaboratively secure business.

• Continuously capture and track customer business drivers to provide optimal solutions and enhance customer engagement with SpyCloud’s products and services.

• Clearly communicate value propositions, generate interest, and create enthusiasm through customer presentations.

• Anticipate customer requirements and proactively implement solutions to ensure customer satisfaction is met or exceeded.

• Inform and update account status to Senior and Executive staff.

• Develop innovative solutions for strategic accounts.

• Motivate others within the organization.

⛳️ Requirements

• Over 10 years of experience in Customer Success Management in a strategic customer-facing capacity.

• Experience in Enterprise Account Management.

• Background in a Software as a Service (SaaS) company.

• Experience in cybersecurity and Account Takeover (ATO) prevention is advantageous.

• A BA/BS/Undergraduate degree is required.

• Proficiency with Google and Microsoft business product suites.

🏝️ Benefits

• 401(k) with Employer Contribution

• Health, Vision, and Dental Insurance

• Health Savings Account (HSA) available with Employer Contribution

• Employer Paid Life, Short-term, and Long-term Disability Insurance

• Generous PTO Plan and 16 paid holidays per year