Customer Success Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage a portfolio of accounts following their launch

• Conduct organized quarterly business reviews

• Track adoption metrics

• Handle incoming support requests

• Collect and communicate structured product feedback

• Record the measurable impact of Avo at each site

• Oversee renewal timelines for your accounts

• Identify and cultivate upsell opportunities

• Develop mutual success plans with customers

• Create and formalize the Customer Success playbook

• Produce scalable resources for customer engagement

• Define and implement key metrics for customer health and team performance

• Manage the process of collecting and documenting ROI

⛳️ Requirements

• Over 7 years of experience in customer success or account management within healthcare technology

• Demonstrated success in managing renewals and upsells, with quantifiable results

• Proven ability to build or formalize Customer Success processes from the ground up

• Strong presence in executive settings

• Proficient with analytics tools and a strong desire for data-driven insights

• High adaptability to ambiguity; experience in a startup environment is advantageous

🏝️ Benefits

• Flexible and generous paid time off

• Comprehensive medical, dental, and vision coverage for you and your family

• Contribution matching to support your future investments

• Tax-free funds for personal device usage

• Annual salary ranging from $130,000 to $160,000, along with a performance bonus and equity