Customer Success Associate

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a primary contact for B2B clients, handling incoming inquiries through Slack, email, and video conferencing.

• Cultivate a thorough understanding of Swish’s offerings, data, and operational processes to effectively assist clients.

• Resolve client issues in real time, converting technical jargon into straightforward, actionable advice.

• Proactively recognize client challenges, gaps in usage, and areas for enhancing retention and satisfaction.

• Track client performance and engagement to ensure effective onboarding and sustained adoption.

⛳️ Requirements

• Bachelor's degree or equivalent relevant experience.

• Proficiency in English, both written and spoken.

• Must reside within the CET time zone (±1 hour).

• Exceptional communication skills, with the ability to clarify complex or technical information effectively.

• Strong grasp of sports betting fundamentals, encompassing odds, markets, and trading principles.

• Capability to manage multiple client discussions concurrently in a dynamic environment.

• Highly organized, detail-oriented, and focused on solutions.

• Openness to work flexible hours, including evenings, weekends, and holidays as necessary.

🏝️ Benefits

• Health insurance.

• Flexible working hours.

• Opportunities for professional growth.