Customer Success Analyst, Customer Service

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of clients;

• Facilitate onboarding and follow-up meetings;

• Document meeting minutes and input data into the CRM;

• Track success and satisfaction metrics;

• Recognize churn risks and execute retention strategies;

• Serve as a liaison between clients and internal teams (Traffic, Copy, and Design);

• Ensure compliance with internal processes and deadlines;

• Foster a consultative relationship with clients.

⛳️ Requirements

• Exceptional verbal and written communication skills;

• Highly organized with the ability to manage priorities;

• Strong problem-solving abilities;

• Consultative mindset with a customer-centric approach;

• Experience in Customer Success, Customer Service, or Client Relations;

• Knowledge of CRM systems.

🏝️ Benefits

• Bonus