Customer Success Analyst – Bilingual (Mid-level)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate onboarding and provide role-specific training for clients and users;

• Assist clients across various platforms (WhatsApp, support software, email, etc.);

• Proactively manage your assigned client portfolio with personalized attention;

• Develop and execute strategic plans for the routines under your supervision;

• Create periodic and performance reports;

• Implement solutions and enhancements;

• Be prepared to manage multiple products and projects.

⛳️ Requirements

• Collaborate effectively within a team;

• Familiarity with support software (video conferencing, email, ticketing systems, etc.);

• Demonstrate proactivity;

• Previous experience in B2B customer support;

• Fluent in English or Spanish;

• Experience in technology companies.