Customer Solutions Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as the main point of contact for our clients, addressing inquiries and offering support through email, phone, and chat.

• Develop and sustain robust relationships with clients, ensuring their satisfaction with our offerings.

• Assist clients in establishing new accounts, providing quotes, and overseeing their shipments.

• Identify and resolve any issues or concerns raised by clients promptly and professionally.

• Collaborate with team members to ensure smooth communication and efficient resolution of client matters.

• Actively seek ways to enhance our processes and services, providing constructive feedback to the team.

• Maintain detailed records of client interactions and ensure accurate client information is kept in our database.

⛳️ Requirements

• High school diploma or equivalent; a Bachelor's degree in Business Administration or a related field is preferred.

• At least 2 years of customer service experience, ideally in a remote or call center setting.

• Exceptional communication skills, both written and verbal.

• Strong problem-solving abilities and critical thinking skills.

• Capability to work independently and manage time effectively.

• Proficiency in Microsoft Office and experience with customer service software.

• Familiarity with the logistics and transportation industry is a plus.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.