Customer Solution Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary contact for customer engagement, collaborating with Sales during the pre-sales phase to develop deal strategies, validate solutions, and establish success metrics.

• Drive adoption and usage, facilitating successful renewals by converting Ookla’s data and network intelligence into actionable outcomes for customers.

• Work closely with Network Intelligence, Services, Product, and Engineering teams to ensure customers fully benefit from Ookla solutions, coordinating with Services for implementation execution.

• Collaborate with Sales and Network Intelligence to provide technical demonstrations, value narratives, and use-case presentations that aid in deal qualification, adoption, and growth.

• Convert technical demonstrations and analytical outputs into business-relevant value narratives that align with customer objectives and success metrics.

• Serve as a reliable point of coordination for customer inquiries, needs, and escalations among internal teams, ensuring appropriate stakeholders are engaged in a timely manner.

• Relay customer feedback, regional insights, and market knowledge to Product and leadership to help shape strategic priorities.

• Develop strong, enduring relationships with technical and business stakeholders across the LATAM region.

⛳️ Requirements

• Over 5 years of experience in Telecommunications, Internet Service Providers, and enterprise-level technology, encompassing pre-sales, adoption, and customer success within technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven settings.

• An inquisitive mindset and comfort in working with large datasets and analytics to guide customer decisions.

• Proficient at managing multiple priorities while maintaining a keen attention to detail and delivering customer value.

• Proven ability to convey technical value, support or conduct solution demonstrations, and link data-driven insights to customer decisions.

• Excellent communication skills with technical, commercial, and executive audiences.

• A strong dedication to customer success and addressing real-world connectivity challenges.

• Effective problem-solving abilities and adaptability to changing priorities.

• Capability to manage multiple accounts concurrently and perform under pressure.

• Experience in cross-functional and multicultural work environments.

• Willingness to travel frequently for client meetings and corporate events.

• Familiarity with Ookla's product offerings or similar technology-based products is a plus.

• Knowledge of Data Analytics tools and solutions is an advantage.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Life and disability benefits.

• Flexible Spending Accounts (FSAs).

• 401(k) plan with company matching.

• Employee Stock Purchase Plan.

• Flexible Time Off.

• Volunteer Time Off.

• Paid holidays.

• Support for family building and caregiving.

• Generous Family Care and Parental leave.