Customer Services Representative, Verification of Benefits

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for patients and attorneys concerning billing inquiries and issues.

• Manage incoming calls from patients, attorneys, insurance entities, and other callers.

• Address billing issues and provide answers to inquiries.

• Listen attentively and convey outcomes or processes related to the revenue cycle.

• Comprehend and implement payor and state regulations as well as client information.

• Follow company policies and procedures diligently.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• A High School diploma or a general education degree (GED) is required.

• A minimum of 1 year of relevant healthcare and/or call center experience is preferred.

• An equivalent combination of education and experience will be considered.

• Capability to learn swiftly and achieve department production and quality objectives.

• Familiarity with and proficiency in Customer Service department policies and procedures.

• Understanding of medical insurance terminology.

• Ability to manage and prioritize multiple tasks effectively.

• Outstanding interpersonal skills.

• Strong oral and written communication abilities.

• Dependable, team-oriented, and maintains a pleasant demeanor.

🏝️ Benefits

• Paid Time Off

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• Transportation and Parking FSAs

• Health Savings Accounts (HSAs)

• Matching 401(K) Plan

• 9 observed holidays

• Paid family leave

• Training and opportunities for professional development

• Employee recognition

• Flexible health and welfare benefit options