Customer Service, Virtual Assistant

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Oversee customer interactions on WhatsApp with a focus on professionalism, empathy, and efficiency.

• Accurately process customer orders and ensure all necessary information is provided.

• Liaise with fulfillment and delivery partners regarding canceled orders.

• Communicate with customers to identify reasons for cancellations and attempt to recover orders when feasible.

• Maintain precise customer and order records within shared Google Sheets.

• Conduct outbound calls to solicit product reviews and identify potential upselling opportunities.

• Gather customer feedback to enhance trust in the brands and elevate the customer experience.

• Moderate comments on social media advertisements while upholding a professional brand image.

• Provide reliable administrative support and take on additional virtual assistant responsibilities as business needs change.

⛳️ Requirements

• Lebanese national currently residing in Lebanon.

• Native Arabic speaker with a strong command of English and French.

• Previous experience in customer service with e-commerce brands in Lebanon.

• Practical experience using Shopify.

• Proficient with CRM systems, Microsoft Excel, and Google Sheets.

• Comfortable and confident in customer interactions.

• Ability to solicit reviews, manage objections, and propose upselling opportunities.

🏝️ Benefits

• Performance bonuses for exceeding defined order targets.

• Clear advancement opportunities to Senior Customer Service or Head of Customer Service roles.

• Working hours from 9:00 AM to 6:00 PM, including a two-hour break.