Customer Service Team Leader – Part Time

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead and nurture a team of Customer Experience Specialists.

• Enhance team performance while upholding quality standards.

• Mentor and develop team members to reach their full potential.

• Ensure operational excellence in all customer interactions.

• Manage inbox productivity and oversee workload distribution.

• Offer real-time support and escalate issues as necessary.

• Enhance customer satisfaction by achieving CSAT and resolution targets.

• Conduct regular performance evaluations and coaching sessions.

• Analyze customer trends and suggest process enhancements.

• Assist with the onboarding process for new team members.

⛳️ Requirements

• Prior experience in customer support, customer success, or a related customer-facing position.

• Proven experience in leading, mentoring, or coaching team members.

• A solid history of working in a high-volume customer support environment.

• Strong grasp of customer satisfaction metrics and operational KPIs.

• Familiarity with subscription-based products and customer retention strategies is a plus.

• Exceptional organizational and time management abilities.

• Willingness to work on weekends and public holidays as part of a rotating schedule.

• Experience with customer support platforms (like Gorgias, Zendesk, Shopify, or similar) is advantageous.

🏝️ Benefits

• Use Your Own Device