Customer Service Specialist, Spanish Speaker

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Manage both incoming and outgoing customer communications (calls, emails, case management)

• Assist customers with inquiries regarding bookings, modifications, and general support

• Deliver professional and empathetic communication, particularly during escalations

• Precisely record all interactions in internal systems

• Work collaboratively with internal teams to maintain service quality and achieve resolutions

• Remain informed about processes, tools, and updates to the platform

⛳️ Requirements

• Proficient Spanish language skills (C2)

• Competent English for internal communications

• Prior experience in customer service or call center roles

• Excellent communication and problem-solving abilities

• Capability to multitask and manage several cases at once

• Comfortable working in a fully remote setting

• Nice to Have: Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce)

• Experience in travel, hospitality, or e-commerce sectors

• Background in technical or platform support

• Knowledge of remote collaboration tools

• Technical Requirements: Reliable internet connection (preferably LAN), Desktop or laptop (Windows 11 or macOS 14 minimum), Minimum 8GB RAM, Wired USB headset

🏝️ Benefits

• 100% remote work

• Flexible, project-based collaboration

• Opportunity to participate in future projects and training groups

• Long-term growth potential within TalentWorldGroup

• Access to international teams and clients

• Performance-based incentives and development opportunities